FAQ

Frequently asked questions

Here you can find answers to the most frequently asked questions.

General

How do I search for a product?

In the right navigation menu you can browse through the various categories available. If you know the product name or article number you can use our search facility at the top of the page.

I cannot find a certain item in your web shop, is there any chance I may find it elsewhere?

The best way to get a hold of items that are not available in the web shop is to call our customer service. The team can help you locate a store close to you that have ordered the item you are looking for.

Where can I find a size chart?

You will find the size chart and an instruction how to measure here: Size Guide

What size is the model wearing on the product pictures?

The model is wearing a size 1 when the garment is in size 0 - 4 and one size or 1/2 when applicable.

Does the pillowcase come with a pillow?

No it does not.

Do I have to buy my bikini as a set?

No, our bikinis are sold as bottoms and tops. You can mix and match all colors and sizes as you like.

Can I try on my bikini bottom when I receive it and still return it?

Yes, but the protective plastic inside the bottom cannot be removed.

Can I use my online gift card in any Odd Molly store?

No, if the gift card is purchased online you can only use it at oddmolly.com.

Order

Is it safe to order online?

For your online safety, we utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online, that allows encryption of your potential sensitive information, such as your name and address and critical sensitive information, such as credit card information. Your information will be encrypted from the moment you enter it and your sensitive information will not be saved on a public server. That means that the information passed between you and us cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks the transferred data has not been altered.

Where is my order?

Once your order has been approved, you will receive an e-mail confirmation with your details. When your order is shipped you will receive a shipping confirmation e-mail with tracking number so that you can track your order.

Delivery

What are your delivery timeframes?

Our courier will deliver your items Monday to Friday with exceptions for Swedish holidays. We will deliver your purchased items in the shortest amount of time possible. Delivery time in Sweden is estimated between 2 and 5 business days. Delivery time for all other countries is estimated to 4 - 7 business days. Please note that the delivery time is to be seen as guidelines, we disclaim all responsible do to eventual delays in transfer. When your order leaves our storage you will receive an e-mail with your tracking number so that you can follow your order.

Return

I have returned a product. When do I get my money back?

We have an estimated time of 14 days from when you have sent your product until you will get a refund. A few additional days can occur during our sale period.

Odd Molly Club

How do I use my bonus check?

1. Log in with your email address at our website. 2. Add your products to your shopping cart. 3. Go to checkout. 4. Fill in your voucher code in the voucher field. Voucher code is shown under the barcode. Press submit. 5. Your discount will appear in your shopping cart.